Refund Policy
Effective Date: September 2024
At Digital Workie, we are committed to providing high-quality digital marketing services to our clients. We strive to ensure that you are satisfied with our services, but we understand that circumstances may arise where refunds are requested. Please review our refund policy outlined below.
1. Services Covered
This refund policy applies to all digital marketing services provided by Digital Workie, including but not limited to SEO, Google Ads, social media marketing, email marketing, and content creation services.
2. Eligibility for Refunds
Refund requests are considered in the following circumstances:
- If services have not been initiated, you may be eligible for a full refund.
- If you are not satisfied with the work delivered, you must provide a detailed explanation of the issue, and we will work to resolve the problem. If the issue remains unresolved, a partial refund may be considered.
- Refunds are not available for completed and delivered services.
- No refunds will be issued for delays caused by the client, such as not providing required materials or failing to respond to communications in a timely manner.
3. Non-Refundable Services
The following services are non-refundable:
- Any service that has been completed and delivered as per the scope of work agreed upon.
- Third-party expenses (such as paid ads, software tools, or subscriptions) that have already been incurred.
- Consultation fees or one-time strategy sessions.
4. Refund Process
If you are eligible for a refund, please contact us at [email protected] within 14 days of receiving the service. Refunds will be processed through the original method of payment and may take up to 14 business days to appear in your account.
5. Amendments to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be updated on this page, and it is your responsibility to review the policy periodically. Continued use of our services following any changes constitutes acceptance of those changes.
6. Contact Information
If you have any questions or concerns regarding this Refund Policy, please contact us at [email protected].